Support
If you have a concern about your application, an interaction with our team, or any aspect of our service, we want to hear about it.
Please share your name, mobile number used at enquiry/application, application or enquiry reference (if any), and a brief description of the issue. This helps us resolve it faster.
We aim to acknowledge grievances within 2 working days and provide a resolution or update within 7 working days. Complex matters involving a lender's internal process may take longer, and we will keep you informed of the status.
If you are not satisfied with the initial response, please ask to have your concern escalated to the Managing Partner.